Shipping Policy
Adda-Vac offers Australia-wide shipping on all online orders.
Shipping Rates
- Free standard shipping on orders over $100
- Flat rate shipping of $15 Australia-wide for orders under $100
Dispatch Times
Orders are typically processed and dispatched within 1–2 business days.
Delivery Timeframes
Estimated delivery time is approximately 2–8 business days depending on your location within Australia.
Please note delivery times may vary during peak periods or for regional and remote areas.
All orders are carefully packed and dispatched from South Australia.
Returns Policy
We want you to be happy with your purchase.
If you receive a faulty or incorrect item, please contact our team within 7 days of receiving your order at:
Where eligible, we will offer:
- replacement
- exchange
- repair
- refund
Please note:
- Items must be returned in original condition where applicable
- Change of mind returns may not be accepted on certain vacuum system parts or special-order items
For all return enquiries, please contact our team before sending items back.